Privacy Policy

Last Updated: August 19, 2026

Revive Physiotherapy and Wellness (“Revive Physiotherapy,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information and personal health information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, https://revivephysiotherapist.com/, contact us, request an appointment, or receive services from us.

As a physiotherapy and rehabilitation clinic operating in Ontario, our handling of personal health information is subject to applicable privacy legislation, including Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Depending on how you interact with Revive Physiotherapy, we may collect the following types of information:

Personal and Contact Information

This may include:

• First and last name
• Telephone number
• Email address
• Mailing or residential address, where required
• Date of birth, where required
• Appointment preferences
• Other information you voluntarily provide when contacting us

Appointment Information

When you request an appointment through our website, we may collect information such as:

• Service requested
• Whether you are a current patient
• Preferred date
• Preferred time of day
• Information provided regarding your area of injury or chief complaint

Our website currently provides an appointment request form that collects contact information, service preferences, appointment preferences, and information concerning an individual’s injury or complaint.

Personal Health Information

When you become a patient or receive healthcare services from us, we may collect personal health information necessary to provide, coordinate, and document your care. This may include:

• Medical history
• Current symptoms and health concerns
• Injury information
• Assessment findings
• Treatment and rehabilitation information
• Referrals and reports from other healthcare providers
• Information relevant to your physiotherapy treatment
• Insurance or accident-related information when required for billing or claims
• Other information reasonably necessary to provide healthcare services

We only collect information that is reasonably necessary for identified and legitimate purposes.

2. How We Use Your Information

We may collect, use, and disclose personal information and personal health information for purposes including:

• Providing physiotherapy and rehabilitation services
• Assessing your condition and developing an appropriate treatment plan
• Scheduling, confirming, changing, or cancelling appointments
• Communicating with you about your appointments and care
• Coordinating care with other healthcare professionals where permitted and appropriate
• Processing payments and managing billing
• Processing insurance, workplace injury, motor vehicle accident, or other applicable claims
• Maintaining patient records
• Meeting professional, legal, regulatory, and administrative requirements
• Responding to questions, requests, or inquiries
• Improving our services and administrative operations
• Protecting the security and integrity of our website and systems
• Sending communications that you have requested or consented to receive

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.

3. Consent

Where required by law, we will obtain your consent before collecting, using, or disclosing your personal information.

Because health information is sensitive, we may obtain express consent where appropriate. Consent may be provided in writing, electronically, verbally, or in another manner permitted by applicable law.

You may withdraw your consent to certain uses or disclosures of your personal information, subject to legal, professional, contractual, or other applicable restrictions.

Withdrawal of consent may affect our ability to provide certain services or communicate with you.

4. Disclosure of Personal Information

We may disclose personal information or personal health information when reasonably necessary and permitted or required by law.

Depending on the circumstances, information may be disclosed to:

• Healthcare professionals involved in your care
• Other healthcare providers with your consent or where permitted by law
• Insurance companies or claims administrators where authorized
• Workplace safety or accident-related organizations where applicable and authorized
• Service providers who assist us with website hosting, appointment scheduling, information technology, payment processing, communications, or administrative services
• Regulatory authorities or professional organizations where required
• Government authorities where required or permitted by law
• Legal, accounting, or professional advisors where appropriate
• Emergency services or other parties where disclosure is necessary to address an emergency or is otherwise permitted by law

We take reasonable steps to ensure that third-party service providers handling personal information on our behalf provide appropriate safeguards.

5. Website and Online Communications

When you use our website, certain technical information may automatically be collected by our website hosting provider or other technology services.

This information may include:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General website usage information

This information may be used to maintain website security, troubleshoot technical problems, understand website usage, and improve the website.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, security, analytics, and user experience.

Cookies may collect information such as browser preferences, pages visited, and general website usage information.

Where third-party analytics, advertising, or other technologies are used, those third parties may process information in accordance with their own privacy policies.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Appointment Request Forms

Information submitted through our website’s appointment request form is used to respond to your request and assist with appointment scheduling.

Please do not submit highly sensitive medical information, complete medical records, payment card information, passwords, or other information that is not necessary through a general website contact or appointment form.

If detailed health information is required, we may provide an appropriate method for securely providing that information.

8. Email, Telephone, and Electronic Communication

If you contact us by email, telephone, text message, or another electronic communication method, we may retain information relating to the communication for purposes of responding to your inquiry, managing your appointment, providing care, maintaining records, or complying with legal and professional obligations.

Electronic communications may involve risks, including interception or unauthorized access. We take reasonable measures to protect information but cannot guarantee the security of communications sent over the internet or telecommunications networks.

9. Protection of Your Information

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold.

Safeguards may include:

• Access controls
• Password protection
• Restricted access to patient information
• Staff privacy practices and training
• Secure storage practices
• Technical security measures
• Physical safeguards
• Reasonable procedures for detecting and responding to privacy incidents

Access to personal health information is limited to individuals who require access for authorized purposes.

No method of electronic storage or transmission is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

10. Retention of Information

We retain personal information and personal health information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide healthcare services, maintain appropriate records, and meet applicable legal, regulatory, professional, insurance, and accounting requirements.

When information is no longer required, we take reasonable steps to securely dispose of or de-identify it in accordance with applicable requirements.

11. Accessing and Correcting Your Information

Subject to applicable legal restrictions, you may request access to personal information or personal health information we hold about you.

You may also request correction of information that you believe is inaccurate or incomplete.

Requests should be made in writing and should provide sufficient information for us to identify the records concerned.

We may need to verify your identity before processing an access or correction request.

12. Privacy Complaints and Concerns

If you have a question, concern, or complaint regarding our privacy practices or the handling of your personal information, please contact us using the information below.

We will review privacy concerns and take reasonable steps to investigate and address them.

If you are not satisfied with our response, you may have the right to contact the appropriate privacy oversight authority, including the Information and Privacy Commissioner of Ontario (IPC Ontario) or the Office of the Privacy Commissioner of Canada, depending on the circumstances and applicable legislation.

13. Children’s Privacy

Our services may be provided to children and youth where appropriate.

When collecting personal information from a child or individual who cannot provide meaningful consent, we will follow applicable privacy and consent requirements and may require consent or authorization from a parent, guardian, or other authorized representative.

14. Third-Party Websites

Our website may contain links to third-party websites or online services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

The updated version will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact Revive Physiotherapy and Wellness.

Revive Physiotherapy and Wellness
30 Brant Ave, Unit A
Brantford, ON N3T 3G6
Canada

Phone: +1 (519) 304-2311
Email: info@revivephysiotherapist.com

Fax: +1 (519) 304-2411